Job Description
Are you looking for an immediate opening with a company that values your time? Apex Systems is currently hiring an IT Support Specialist in Reston, Virginia. We are offering a dynamic work environment where your technical skills are the key to success. Join our team today and enjoy daily pay options and a supportive culture that puts your career first.
Why Apply?
- Immediate Start: Begin your journey with us as soon as this week.
- Daily Pay: Get paid daily with our convenient pay model.
- Modern Technology: Work with cutting-edge tools and infrastructure.
We are seeking a proactive problem-solver to join our growing team. If you have a passion for technology and a drive to help others, we want to hear from you.
Responsibilities
- Provide Tier 2 and Tier 3 technical support to employees via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues, including desktops, laptops, printers, and network connectivity.
- Perform system installations, updates, and configuration for new and existing devices.
- Manage and maintain the company's inventory of hardware and software assets.
- Collaborate with network administrators to ensure optimal system performance and security.
- Document all technical issues, resolutions, and procedures in the help desk knowledge base.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent technical experience.
- 1-3 years of experience in IT Help Desk or Technical Support.
- Familiarity with Windows 10/11, Microsoft Office Suite, and Active Directory.
- Strong understanding of network protocols, TCP/IP, and troubleshooting methodologies.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.