Job Description
Join TechFlow Solutions and experience the freedom of weekly pay! We're seeking a dedicated IT Support Specialist to join our dynamic team in Austin, Texas. Enjoy the stability of full-time employment with the convenience of receiving your paycheck every week – no more waiting until month-end. Our modern Austin office offers collaborative workspaces, cutting-edge technology, and a supportive culture focused on growth and work-life balance.
As a key member of our IT department, you'll be the go-to expert for resolving technical challenges, implementing security protocols, and ensuring seamless operations. We value initiative, problem-solving skills, and a customer-first approach. If you're passionate about technology and want to work for an employer that prioritizes your financial well-being, this is the opportunity you've been waiting for.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Implement and maintain cybersecurity measures including endpoint protection and access controls
- Manage Active Directory, cloud services (Azure/O365), and infrastructure monitoring
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to optimize system performance
- Conduct regular system audits and recommend improvements
- Train end-users on technology best practices
Qualifications
- 3+ years of IT support experience with Windows Server/Active Directory
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in networking (TCP/IP, DNS, DHCP) and cloud platforms
- Strong troubleshooting skills for hardware and software issues
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication and customer service abilities
- Ability to work independently and prioritize multiple tasks
- Valid Texas driver's license for occasional off-site support