Job Description
Are you looking for hourly jobs in Seattle, WA that offer flexibility and growth? CloudConnect Solutions is seeking a dedicated Part-Time Technical Support Specialist to join our dynamic team. In this role, you will be the first line of defense for our clients, troubleshooting technical issues and providing top-tier customer service.
We value work-life balance and offer a competitive hourly rate in a modern, collaborative environment. If you have a knack for technology and love helping people, we want to hear from you!
Responsibilities
- Troubleshoot hardware, software, and network connectivity issues for remote and on-site clients.
- Manage incoming support tickets via our CRM system with a focus on rapid resolution.
- Communicate complex technical concepts to non-technical users in a clear, friendly manner.
- Maintain accurate records of all support interactions and resolutions.
- Collaborate with the senior engineering team to escalate and document recurring issues.
- Provide training and guidance on basic software usage and security best practices.
Qualifications
- High School Diploma or GED required; Associate degree in IT or related field is a plus.
- Previous experience in technical support, help desk, or customer service.
- Strong problem-solving skills and the ability to troubleshoot independently.
- Excellent verbal and written communication skills.
- Availability to work flexible hours, including weekends and evenings as needed.
- Familiarity with Windows OS, Office 365, and basic networking concepts.