Job Description
Are you a technical problem-solver looking for a rewarding career in the Emerald City? Apex Digital Solutions is currently hiring a dedicated IT Support Specialist to join our growing team. We offer a competitive hourly rate and weekly paychecks, ensuring you are rewarded for your hard work every week.
We are looking for a proactive professional who can manage technical support tickets, maintain our network infrastructure, and provide exceptional service to our employees. If you are passionate about technology and want to work in a modern, collaborative environment, this is the perfect opportunity for you.
Responsibilities
- Provide Tier 2 technical support via phone, email, and remote desktop for hardware, software, and network issues.
- Install, configure, and troubleshoot desktop operating systems (Windows 10/11) and mobile devices (iOS/Android).
- Manage user accounts, permissions, and security policies within Active Directory.
- Monitor network performance and address connectivity issues to minimize downtime.
- Collaborate with the DevOps team to ensure seamless integration of new applications.
- Document all technical incidents and resolutions in the ticketing system.
- Assist with the procurement and setup of new office equipment and workstations.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent work experience.
- Minimum of 2 years of experience in IT support, help desk, or technical support roles.
- Strong knowledge of Microsoft Office 365, Azure, and Active Directory.
- Experience with troubleshooting Windows and macOS operating systems.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to prioritize multiple tickets and work efficiently in a fast-paced environment.
- Current IT certifications (CompTIA A+, Network+) are a plus.