Job Description
Are you a tech-savvy professional seeking hourly pay with the flexibility of a weekly pay schedule? TechHorizon Solutions is looking for a dedicated IT Support Specialist to join our dynamic team in Charlotte, North Carolina.
We are a leading provider of innovative tech solutions, committed to excellence and employee growth. In this role, you will be the first line of defense for our clients, ensuring seamless technology operations and providing top-tier customer service.
Why Join Us?
- Competitive Hourly Rate: Earn between $22.00 and $28.00 per hour.
- Weekly Pay Cycle: Get paid on time, every week.
- Modern Work Environment: Collaborative culture with opportunities for advancement.
Don't miss this opportunity to advance your career in the heart of North Carolina. Apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to end-users.
- Diagnose and resolve hardware and software issues, including printers, laptops, and network connectivity.
- Manage and maintain the IT asset inventory and help desk ticketing system.
- Assist in the deployment of new workstations and software updates across the organization.
- Collaborate with the IT team to implement security protocols and ensure data protection compliance.
- Document all incidents, resolutions, and procedures accurately in the ticketing system.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology or related field preferred.
- 1-3 years of experience in IT support or help desk roles.
- Strong knowledge of Microsoft Office Suite and Windows operating systems.
- Familiarity with remote desktop tools and ticketing systems (e.g., JIRA, ServiceNow).
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to lift and carry equipment weighing up to 50 lbs as needed.