Job Description
Are you looking for a rewarding opportunity in Charlotte, NC that offers the financial freedom of daily pay and the stability of a full-time night shift role? Apex Support Solutions is currently hiring dedicated Night Shift Customer Service Representatives to join our high-performing team. We are looking for individuals who thrive in a fast-paced environment and are committed to delivering exceptional service to our clients.
At Apex, we value our employees' time and hard work. That’s why we offer a Daily Pay option, allowing you to access your earnings as soon as they are processed. Experience a modern workplace culture with competitive benefits, ongoing training, and clear paths for advancement.
Responsibilities
- Manage incoming customer calls and inquiries during evening hours with a focus on speed and accuracy.
- Resolve customer issues and complaints efficiently, ensuring high levels of customer satisfaction.
- Process orders, returns, and exchanges using our internal CRM software.
- Document all interactions and maintain accurate records in the database.
- Identify and escalate complex issues to the supervisor or technical team when necessary.
- Adhere to all company scripts, policies, and quality assurance guidelines.
- Collaborate with cross-functional teams to improve service delivery.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in customer service, call centers, or retail is a plus.
- Strong verbal communication skills and a professional phone manner.
- Ability to type at least 35 WPM with high accuracy.
- Must be available to work rotating shifts, including nights, weekends, and holidays.
- Basic computer proficiency and ability to learn new software quickly.
- Must be a reliable, self-motivated individual with a positive attitude.