Job Description
Are you looking for a high-paying night shift job in Tucson, AZ that offers flexibility and career growth? Apex Night Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our elite remote and on-site team.
We pride ourselves on delivering 24/7 excellence to our premium clients. As a night shift specialist, you will play a critical role in maintaining our reputation for top-tier service. We offer a competitive hourly wage, comprehensive benefits, and a work culture that values your time and contribution.
Why Join Us?
- Competitive hourly pay: $18.00 - $24.00/hr.
- Flexible night shift schedules (e.g., 10:00 PM - 6:00 AM).
- Health, dental, and vision insurance.
- Opportunities for overtime and promotion.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and chat during night hours.
- Resolve complex technical issues and account questions with precision and empathy.
- Document all interactions accurately in our CRM system.
- Collaborate with day-shift teams to ensure seamless service continuity.
- Identify and escalate product or process improvements to management.
- Maintain a professional and positive demeanor in a high-pressure environment.
Qualifications
- High school diploma or GED required; Associate’s degree in a related field is a plus.
- Minimum of 1-2 years of experience in customer service or technical support.
- Must be willing and able to work rotating night shifts.
- Strong problem-solving skills and ability to work independently.
- Proficiency in Microsoft Office Suite and ticketing systems (e.g., Zendesk, Salesforce).
- Excellent written and verbal communication skills.