Job Description
Are you a tech-savvy problem solver looking for a role that fits your lifestyle? Apex Tech Solutions is seeking a dedicated Night Shift Technical Support Specialist to join our growing team in Cleveland, Ohio. We are committed to providing our employees with the flexibility and work-life balance they deserve.
In this role, you will be the first line of defense for our clients, ensuring seamless IT operations while they sleep. We offer a competitive hourly rate and a dynamic environment for those who thrive in a 24/7 operational setting.
Responsibilities
- Provide 1st and 2nd level technical support to clients via phone, email, and remote desktop during night shifts.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently and accurately.
- Log and manage all technical support tickets in our CRM system (ServiceNow/Jira) with detailed notes.
- Monitor system alerts and perform routine maintenance checks on servers and workstations overnight.
- Collaborate with the day-shift team to ensure seamless service continuity and knowledge transfer.
- Adhere to all IT security protocols, compliance standards, and company policies.
- Identify trends in technical issues and suggest process improvements to management.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology or equivalent experience is a plus.
- Previous experience in technical support, helpdesk, or customer service is preferred.
- Must be available to work rotating night shifts (e.g., 6:00 PM to 6:00 AM).
- Strong troubleshooting skills and working knowledge of Windows, Linux, and troubleshooting protocols.
- Excellent verbal and written communication skills; ability to explain complex technical concepts simply.
- Ability to work independently with minimal supervision in a 24/7 environment.