Job Description
We are seeking a highly skilled and reliable Night Shift Technical Support Specialist to join our growing team in Minneapolis, MN. In this pivotal role, you will provide critical technical assistance to our clients, ensuring seamless operations during off-peak hours. We pride ourselves on offering flexible schedules and a premium work environment where your technical expertise is valued.
Why This Role is Perfect for You
- Flexible Shifts: Enjoy the flexibility of night shifts with competitive hourly rates.
- Modern Environment: Work with cutting-edge technology in a collaborative setting.
- Career Growth: Clear pathways for advancement within our technical organization.
Responsibilities
- Technical Troubleshooting: Diagnose and resolve complex hardware and software issues for clients via phone, email, and remote desktop tools.
- Customer Relations: Deliver exceptional customer service by actively listening and resolving inquiries efficiently.
- Documentation: Maintain accurate, detailed records of all support tickets, resolutions, and system configurations.
- System Monitoring: Proactively monitor system health and alert the team to potential outages or security threats.
- Collaboration: Partner with the day-shift team to ensure a seamless transition of information and support continuity.
Qualifications
- Experience: Minimum 1-2 years of experience in IT support, help desk, or customer service.
- Availability: Must be available to work 2nd or 3rd shift (evening/night hours) on a flexible schedule.
- Technical Proficiency: Strong knowledge of Windows, macOS, and standard office software (MS Office, Google Suite).
- Communication: Excellent verbal and written communication skills with a focus on professionalism.
- Education: High school diploma or GED required; Associate degree in IT or related field is a plus.