Job Description
Are you looking for stability with flexibility? Apex Data Systems is seeking a dedicated Night Shift Technical Support Specialist to join our growing team in Los Angeles. We pride ourselves on offering weekly pay and a culture that values work-life balance, making us a top choice for those seeking local night shift careers in California.
In this role, you will be the first line of defense for our clients, ensuring critical systems run smoothly while providing exceptional technical assistance. Whether you prefer a hybrid schedule or fully remote flexibility, we offer the best of both worlds.
Why Choose Apex Data Systems?
- Weekly Paychecks: Get paid every week to manage your finances effectively.
- Night Shift Flexibility: Enjoy your evenings and weekends free with our reliable shift schedule.
- Career Growth: We invest in our team members with ongoing training and advancement opportunities.
Don't miss this opportunity to advance your career in the heart of California’s tech hub. Apply today to secure your spot on our team!
Responsibilities
- Provide technical support and troubleshooting for hardware, software, and network issues during evening hours.
- Monitor system performance and alert management to any potential outages or security threats.
- Document all technical interactions, resolutions, and customer feedback in our CRM system.
- Collaborate with the day-shift engineering team to resolve complex technical escalations.
- Assist in the deployment and configuration of new hardware and software updates.
- Maintain a high level of customer satisfaction by delivering clear, professional communication.
Qualifications
- High School Diploma or equivalent; Associate degree in IT or related field preferred.
- Proven experience in technical support, IT helpdesk, or customer service.
- Strong knowledge of Windows, macOS, and common productivity software.
- Ability to work independently and troubleshoot problems without direct supervision.
- Excellent verbal and written communication skills.
- Reliable transportation (if required for hybrid/on-site shifts).