Job Description
Are you looking for a stable, rewarding career with weekly pay and a great work-life balance? Apex Tech Solutions is seeking a detail-oriented Technical Support Specialist to join our dynamic team in the heart of Chicago, Illinois.
In this role, you will be the first point of contact for our clients, ensuring they receive top-tier technical assistance and service. We pride ourselves on our transparent pay structure and commitment to employee growth.
Why Join Us?
- Weekly paychecks for your hard work.
- Comprehensive health, dental, and vision insurance.
- Professional development and certification reimbursement.
Responsibilities
- Diagnose and Resolve: Troubleshoot hardware and software issues for internal staff and external clients efficiently.
- Customer Interaction: Provide exceptional support via phone, email, and chat to resolve technical queries and ensure satisfaction.
- Documentation: Maintain accurate records of technical issues, resolutions, and tickets in our CRM system.
- System Maintenance: Assist in the installation, configuration, and maintenance of company systems and networks.
- Training: Assist in training junior staff and documenting standard operating procedures (SOPs).
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Experience: 1-2 years of experience in technical support or a helpdesk environment.
- Skills: Proficiency in Windows, macOS, and Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills with a customer-first attitude.
- Availability: Ability to work a flexible schedule, including occasional evenings or weekends if necessary.