Job Description
Are you searching for hourly part-time jobs in Oklahoma City, OK that offer flexibility and growth? Apex Support Solutions is currently looking for a motivated Customer Service Representative to join our expanding team. In this role, you will play a vital part in our mission to deliver exceptional support to our clients.
We value our employees and offer a supportive work environment, competitive pay, and opportunities for professional development. If you are a reliable self-starter with great communication skills, we want to hear from you.
Why Join Us?
- Flexible Hours: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Modern Equipment: Work with the latest technology and tools.
- Career Growth: Clear pathways for advancement within the company.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Process customer orders, returns, and exchanges accurately and efficiently using our CRM software.
- Build and maintain long-term relationships with clients by understanding their needs and providing tailored solutions.
- Document all customer interactions and account activities thoroughly in our internal systems.
- Collaborate with the sales and technical support teams to escalate complex issues and ensure seamless service delivery.
- Stay updated on company products and services to provide accurate information to customers.
Qualifications
- High School Diploma or GED required; Associate's degree or equivalent experience preferred.
- Previous experience in customer service, retail, or hospitality is a plus, but we are willing to train the right candidate.
- Strong verbal and written communication skills with a professional and friendly demeanor.
- Proficient in navigating computer systems and Microsoft Office Suite.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Must be available to work flexible hours, including evenings and weekends as needed.