Job Description
We are looking for a motivated **Part-Time Customer Service Associate** to join our dynamic team in Philadelphia. If you are searching for a position with **flexible hours** and the security of **weekly pay**, we want to hear from you.
At Horizon Resource Group, we pride ourselves on providing a supportive work environment that respects your time and work-life balance. Whether you are a student or looking for a secondary income, this role offers the stability and flexibility you need.
Key Benefits
- Weekly Paycheck: Get paid every week with no waiting periods.
- Schedule Flexibility: Choose shifts that fit your lifestyle (mornings, evenings, or weekends).
- Professional Development: Training provided to help you succeed.
- Remote/Hybrid Option: Work from home or our office.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Resolve customer issues and complaints to ensure high satisfaction levels.
- Accurately enter and maintain customer data in internal databases.
- Process returns, exchanges, and refunds in accordance with company policies.
- Collaborate with the sales and logistics teams to ensure accurate order fulfillment.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or GED is preferred.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing proficiency.
- Strong problem-solving abilities and a customer-centric attitude.
- Ability to work independently and manage time effectively.
- Reliable internet connection if working remotely.