Job Description
Are you a tech-savvy problem solver looking for flexible hours? Apex Digital Solutions is seeking a reliable Part-Time Tech Support Associate to join our growing team in Los Angeles. We pride ourselves on providing exceptional support and offer competitive hourly wages with guaranteed weekly pay.
In this role, you will assist clients with technical inquiries, ensuring a seamless user experience. We are looking for individuals who are detail-oriented and eager to learn in a fast-paced environment.
Responsibilities
- Provide tier-1 technical support to customers via phone and email.
- Troubleshoot hardware and software issues for end-users.
- Document customer interactions and resolutions in the CRM system.
- Collaborate with senior technicians to escalate complex issues.
- Maintain a positive and professional demeanor in all communications.
- Assist in training new hires on company processes and tools.
Qualifications
- High school diploma or GED required.
- Basic understanding of computer hardware and operating systems.
- Strong verbal and written communication skills.
- Ability to work a flexible schedule, including weekends.
- Previous customer service experience is a plus.
- Must be reliable and able to commit to consistent weekly hours.