Job Description
Are you looking for flexible hourly jobs in New York? Apex Digital Solutions is seeking a motivated Part-Time Technical Support Specialist to join our growing team. We offer competitive hourly pay with weekly pay and a modern, collaborative work environment.
In this role, you will serve as the first line of defense for our clients, providing exceptional technical assistance and ensuring seamless system operations. If you are a tech-savvy individual looking for part-time opportunities that offer growth and stability, we want to hear from you.
Why Join Us?
- Weekly Pay: Get paid on time, every week.
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Modern Tech Stack: Work with cutting-edge tools and software.
- Career Growth: Opportunities for full-time conversion and advancement.
Responsibilities
- Provide Tier 1 technical support via phone, email, and live chat to internal and external clients.
- Diagnose and troubleshoot basic hardware and software issues, including printers, networks, and operating systems.
- Maintain accurate and up-to-date records of all support tickets and customer interactions in the CRM system.
- Assist in the setup and configuration of new employee workstations and software applications.
- Communicate complex technical concepts to non-technical users in a clear and professional manner.
- Collaborate with the engineering team to escalate and document recurring technical issues.
- Participate in weekly team meetings and training sessions to stay updated on product knowledge.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Computer Science or related field is a plus.
- Basic knowledge of Windows and macOS operating systems.
- Strong verbal and written communication skills with a focus on customer service.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Familiarity with remote support tools (e.g., TeamViewer, AnyDesk) is preferred.
- Must be available to work flexible hours, including evenings and weekends.