Job Description
Are you a tech-savvy problem solver looking for a flexible schedule that fits your lifestyle?
Apex Digital Solutions is seeking a dedicated Part-Time Technical Support Specialist to join our growing team in New York, NY. In this pivotal role, you will provide essential technical assistance to our clients, ensuring seamless operations and high satisfaction levels.
We offer a competitive hourly rate of $20 - $30/hour, along with the opportunity to work in a fast-paced, modern environment. If you have a passion for technology and a knack for helping others, we want to hear from you.
Why Join Us?
- Flexible Part-Time Schedule (20-30 hours/week)
- Competitive Hourly Pay in NYC
- Opportunity for Growth within the IT Department
- Modern Office Environment in Manhattan
Responsibilities
- Troubleshoot Technical Issues: Diagnose and resolve hardware, software, and network problems for clients with precision and speed.
- Client Communication: Provide clear, empathetic, and professional support via phone, email, and remote desktop tools.
- System Maintenance: Assist in the installation, configuration, and updating of operating systems and business applications.
- Ticket Management: Log, track, and manage support tickets in our CRM system to ensure timely follow-up and resolution.
- Remote Support: Provide on-demand remote assistance to ensure business continuity for remote and hybrid workers.
- Training: Educate users on best practices for software usage and security protocols.
Qualifications
- Education: High school diploma or equivalent required; Associate degree in IT, Computer Science, or related field preferred.
- Experience: 1-2 years of experience in technical support, help desk, or customer service.
- Technical Skills: Proficient in Windows and macOS; familiarity with networking concepts, cloud services, and basic scripting.
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Availability: Must be available to work a part-time schedule, including some evenings and weekends.