Job Description
Are you a problem-solver with a passion for technology? Streamline Solutions is seeking a skilled Technical Support Specialist to join our growing team in Tampa, Florida. In this role, you will be the first line of defense for our clients, ensuring seamless IT operations and customer satisfaction.
We pride ourselves on a modern work environment and offer a competitive hourly wage ranging from $18.00 to $25.00, depending on experience.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Manage and update customer tickets in the CRM system.
- Collaborate with senior engineers to escalate complex issues.
- Perform routine system maintenance and software updates.
Qualifications
- High school diploma or GED required.
- 1+ years of experience in technical support or IT helpdesk.
- Proficiency in Windows and macOS operating systems.
- Strong verbal and written communication skills.