Job Description
Are you a tech-savvy problem solver looking for a rewarding career with competitive hourly pay? Apex Digital Solutions is seeking a dedicated Remote IT Support Specialist to join our rapidly growing team.
We are currently hiring for positions in the North Carolina and Texas regions. If you thrive in a fast-paced environment and love helping people navigate technology, we want to hear from you.
Why Join Us?
- Competitive hourly wage ($22 - $35/hr) with annual performance reviews.
- Full-time employment with stability and career growth opportunities.
- Comprehensive health, dental, and vision insurance package.
- Remote-first culture with flexible scheduling and paid time off.
Role Overview
In this role, you will be the first point of contact for technical issues, ensuring our employees have the tools they need to succeed. You will troubleshoot hardware, software, and network problems while maintaining high standards of customer service.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and remote access tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and track IT support tickets using our ticketing system (Zendesk/Jira).
- Configure and maintain end-user devices, including laptops, printers, and mobile devices.
- Document all technical issues and resolutions in the knowledge base for future reference.
- Collaborate with the senior engineering team to improve internal processes and security protocols.
Qualifications
- High School Diploma or GED required; Associate's degree in IT or related field preferred.
- Minimum of 1-3 years of professional IT support experience.
- Strong knowledge of Microsoft Office Suite and Windows operating systems.
- Familiarity with Active Directory, VPNs, and remote desktop protocols (e.g., TeamViewer, LogMeIn).
- Excellent communication skills and a customer-first attitude.
- Must be willing to work within the North Carolina or Texas time zones.