Job Description
Weekly Pay IT Support Specialist - Join Our Growing Team
We are seeking a dedicated IT Support Specialist to join the Tucson TechConnect team. If you are looking for a role that offers consistent weekly paychecks, a modern work environment, and the opportunity to grow your technical skills, we want to hear from you.
Why You’ll Love Working Here
- Weekly Pay Schedule: Say goodbye to waiting for bi-weekly deposits. Get paid every Friday.
- Competitive Compensation: Earn between $22.00 and $30.00 per hour based on your experience level.
- Modern Infrastructure: Work with cutting-edge cloud solutions and enterprise hardware.
- Professional Development: Ongoing training and clear pathways for career advancement.
The Role
As an IT Support Specialist, you will serve as the primary technical resource for our local and remote employees. You will troubleshoot complex issues, ensure system uptime, and provide a seamless user experience for our workforce.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person troubleshooting.
- Diagnose and resolve hardware failures (laptops, printers, mobile devices) and software conflicts.
- Manage and prioritize helpdesk tickets to ensure rapid response times.
- Install, configure, and maintain network peripherals and operating systems.
- Collaborate with the network engineering team to implement security patches and updates.
- Conduct user training sessions on new software applications and security protocols.
Qualifications
- High School diploma or GED; Associate degree in IT or related field preferred.
- 1-3 years of professional experience in IT support, help desk, or customer service.
- Proficient in Microsoft Windows, Office 365, and Active Directory concepts.
- Strong problem-solving skills with the ability to explain technical concepts to non-technical users.
- Excellent written and verbal communication skills.
- Ability to lift and carry computer equipment weighing up to 30 lbs.