Job Description
Are you a tech-savvy problem solver looking for full-time employment with a competitive hourly pay structure? Apex Digital Solutions is seeking a dedicated Senior IT Support Specialist to join our dynamic team in the heart of San Francisco. We pride ourselves on a modern work environment and offer daily pay options for our top talent.
In this role, you will be the frontline of our technical support, ensuring our employees have the tools they need to succeed. We are looking for someone who is proactive, detail-oriented, and ready to contribute to a high-growth company.
Responsibilities
- Tier 2 & Tier 3 Support: Provide advanced technical troubleshooting for hardware, software, and network issues to end-users.
- Help Desk Management: Manage incoming support tickets and prioritize issues to ensure minimal downtime for the team.
- System Administration: Monitor system performance, perform regular backups, and ensure data integrity across the organization.
- Hardware & Software Deployment: Assist in the procurement, installation, and configuration of new workstations and peripherals.
- Network Maintenance: Perform routine checks on local area networks (LAN) and wide area networks (WAN) to maintain optimal connectivity.
- Documentation: Maintain accurate records of incidents, resolutions, and technical procedures.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
- Experience: Minimum of 3-5 years of experience in IT support or a related technical field.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical staff.
- Problem Solving: Strong analytical skills with a proven track record of resolving complex technical issues efficiently.
- Flexibility: Ability to work occasional evenings or weekends to support system maintenance windows.