Job Description
Are you looking for immediate work with competitive pay? Apex Support Solutions is Urgently Hiring Hourly Technical Support Associates in San Diego, CA. We are seeking passionate individuals to join our high-growth team and deliver exceptional service to our clients.
As a key member of our support team, you will play a vital role in troubleshooting technical issues and ensuring customer satisfaction. We offer immediate onboarding for qualified candidates, flexible scheduling, and a premium work environment.
Why Apply?
- Immediate Openings: Start earning within days of application.
- Competitive Pay: Hourly rate of $22.00 - $30.00 depending on experience.
- Modern Benefits: Health, dental, and vision insurance options available.
- Growth Opportunities: Clear pathways to senior technical roles and management.
Responsibilities
- Provide expert technical assistance to customers via phone, email, and live chat.
- Diagnose and resolve hardware and software issues efficiently and accurately.
- Document all customer interactions and technical resolutions in the CRM system.
- Collaborate with the engineering team to identify and report recurring bugs.
- Maintain a high level of professionalism and patience during high-volume periods.
- Stay updated on the latest technology trends and internal product updates.
Qualifications
- High School Diploma or GED required; Associate degree in IT or related field a plus.
- 1+ years of experience in customer support or technical helpdesk roles.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a collaborative team.
- Reliable high-speed internet connection and a dedicated home office space.