Job Description
We are looking for a highly skilled and dedicated Senior IT Support Specialist to join our rapidly growing team in Chicago, Illinois. In this role, you will be the technical anchor for our operations, providing critical support to employees and ensuring our infrastructure runs smoothly. We offer an immediate start for the right candidate and a competitive benefits package.
Why Join Us?
- Immediate start date available.
- Competitive hourly rate ($25 - $35/hr).
- Opportunity for professional growth and skill development.
Don't miss this chance to advance your career in a dynamic environment. Apply today!
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues.
- Configure and troubleshoot mobile devices, including iOS and Android.
- Manage and maintain Active Directory, user accounts, and security policies.
- Perform regular system updates and patch management on workstations.
- Collaborate with the IT team to improve overall system efficiency and security.
Qualifications
- Minimum of 2 years of experience in IT support or a related field.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Familiarity with remote access tools (VPN, TeamViewer) and ticketing systems (Jira, ServiceNow).
- Excellent problem-solving skills and a customer-centric attitude.
- Ability to communicate complex technical concepts to non-technical users.