Job Description
We are currently seeking a highly motivated Tech Support Specialist to join our expanding team in Columbus, OH. We pride ourselves on delivering top-tier technical solutions to our clients, and we are looking for individuals who are ready to make an immediate impact. This role is ideal for those seeking the stability of Full-Time employment with the flexibility of Hourly pay structures.
While our primary hub is Columbus, we also have immediate openings for remote and Virginia-based team members. If you are a problem solver with a passion for technology, we want to hear from you.
Why Join Us?
- Competitive hourly wage ($22 - $28/hr)
- Comprehensive health, dental, and vision insurance.
- Professional development and certification reimbursement.
- A collaborative and inclusive work culture.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and remote desktop tools.
- Diagnose, troubleshoot, and resolve hardware, software, and network issues efficiently.
- Log all support tickets and interactions into the CRM system with detailed documentation.
- Escalate complex issues to Tier 2 specialists while keeping the client informed.
- Collaborate with cross-functional teams to identify recurring issues and improve service delivery.
- Maintain a high level of professionalism and adherence to company service level agreements (SLAs).
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- 1-2 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Microsoft Windows, Office Suite, and basic networking concepts.
- Excellent verbal and written communication skills.
- Ability to work a flexible schedule, including evenings and weekends.
- Proactive attitude with a focus on customer satisfaction.