Job Description
Are you ready to solve complex technical challenges and deliver exceptional user support? Apex Innovations is looking for a highly skilled Technical Support Specialist to join our dynamic team in Seattle, Washington. In this role, you will be the bridge between our technology and our clients, ensuring seamless operations and high satisfaction.
We offer a competitive hourly rate of $22.00 - $28.00, a collaborative work environment, and opportunities for professional growth. If you have a passion for technology and a knack for helping others, we want to hear from you.
Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve hardware, software, and network issues for internal staff and external clients with speed and accuracy.
- Incident Management: Prioritize and manage incoming support tickets, ensuring all issues are resolved within defined service level agreements (SLAs).
- Documentation: Maintain comprehensive records of technical issues, resolutions, and system configurations in our ticketing system.
- Client Communication: Provide clear, friendly, and professional technical guidance to users via phone, email, and remote desktop tools.
- System Maintenance: Assist in the deployment of updates, patches, and new hardware configurations.
- Training: Conduct basic training sessions for new employees regarding company software and security protocols.
Qualifications
- Experience: Minimum of 2 years of experience in technical support or help desk roles.
- Education: Associate degree in Computer Science, Information Technology, or equivalent practical experience.
- Technical Skills: Proficiency in Windows, macOS, and Linux environments; familiarity with networking concepts (TCP/IP, DNS) and common office software.
- Communication: Exceptional verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem-Solving: Strong analytical thinking and troubleshooting skills.
- Soft Skills: Patient, empathetic, and able to work well under pressure in a fast-paced environment.