Job Description
We are looking for a dedicated Technical Support Specialist to join our dynamic team in San Francisco, CA. This is an immediate opening for a hands-on professional who thrives in a fast-paced tech environment and is passionate about resolving complex IT challenges. If you are ready to make an impact and join a company that values innovation and employee growth, we encourage you to apply today.
What You Will Do:
As a Technical Support Specialist, you will serve as the primary point of contact for internal and client technical needs. You will ensure business continuity by maintaining robust IT systems and providing exceptional service to our users.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Install, configure, and maintain workstations, printers, and peripherals for staff.
- Manage and prioritize incoming helpdesk tickets to ensure all issues are resolved within agreed SLA timelines.
- Document all technical incidents, resolutions, and system configurations in the knowledge base.
- Assist with IT asset inventory and software license management.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology or related field preferred.
- Minimum of 1-3 years of experience in a technical support or helpdesk role.
- Strong knowledge of Windows and macOS operating systems and Office 365 suite.
- Familiarity with remote access tools (e.g., TeamViewer, AnyDesk, Remote Desktop).
- Excellent verbal and written communication skills with a strong customer service orientation.
- Ability to work flexible hours, including weekends and evenings, as required.