Job Description
Are you a tech-savvy problem solver looking for a role that offers the flexibility of modern work culture? Apex Innovations Inc. is seeking a dedicated Technical Support Specialist to join our dynamic team. We offer competitive hourly rates and a full-time schedule with hybrid work options in New York City and Louisville.
In this role, you will be the first point of contact for our clients, ensuring technical issues are resolved efficiently while maintaining high customer satisfaction standards.
Responsibilities
- Troubleshoot and resolve hardware, software, and network issues for clients.
- Manage and prioritize incoming support tickets using Zendesk.
- Provide remote desktop support and on-site assistance when required.
- Collaborate with the IT department to implement software updates and security patches.
- Document technical issues and resolutions in the knowledge base.
Qualifications
- Associate degree in Computer Science, IT, or equivalent experience.
- 1-3 years of experience in technical support or help desk environments.
- Strong knowledge of Windows, macOS, and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work flexible hours including occasional weekends.