Job Description
We are seeking a dynamic Technical Support Specialist to join our growing team in San Antonio, TX. This is an Immediate Hire position designed for individuals ready to jump in and make an impact immediately. If you are looking for a stable career with daily pay opportunities and a supportive environment, we want to hear from you.
In this role, you will be the first point of contact for our internal and external technical needs, providing top-tier support through phone, email, and remote tools. We pride ourselves on a culture of excellence and rapid problem resolution. Join us and leverage your technical skills in a role that offers flexibility and growth.
Responsibilities
- Provide tier 1 and tier 2 technical support for hardware, software, and network issues.
- Diagnose and resolve technical problems efficiently, ensuring minimal downtime for users.
- Manage and prioritize incoming support tickets using our ticketing system.
- Conduct remote troubleshooting sessions with clients and employees.
- Document all technical issues and resolutions in the knowledge base.
- Collaborate with the IT department to improve system stability and user experience.
- Assist in the onboarding process for new hardware and software deployments.
Qualifications
- High school diploma or GED required; Associate degree or Bachelor’s in IT or related field preferred.
- 1-2 years of experience in technical support, help desk, or IT support.
- Familiarity with Windows and Mac operating systems.
- Strong understanding of networking fundamentals (TCP/IP, DNS, VPN).
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Availability for immediate start.