Job Description
Are you a tech-savvy professional looking for a job that works around your schedule? Horizon Tech Solutions is currently seeking a Technical Support Specialist in El Paso, TX.
We pride ourselves on a modern work culture that values work-life balance. We offer a flexible hours policy, allowing you to manage your time effectively while enjoying the security of weekly pay. Join a team where your skills are valued and your hard work is rewarded promptly.
Why Join Us?
- Weekly Paychecks: Get paid every Friday with no waiting for bi-weekly cycles.
- Flexible Scheduling: Choose shifts that fit your lifestyle, from early mornings to late nights.
- Modern Tools: Work with the latest technology and CRM systems.
- Growth Opportunities: Clear pathways for career advancement within the company.
If you are ready to start a rewarding career with a team that puts people first, apply today.
Responsibilities
- Provide exceptional technical support to customers via phone, chat, and email.
- Diagnose and troubleshoot hardware, software, and network issues efficiently.
- Maintain accurate and up-to-date documentation of all support tickets.
- Escalate complex technical issues to senior engineering teams promptly.
- Conduct product training sessions for new and existing users.
- Collaborate with cross-functional teams to improve service quality.
Qualifications
- High school diploma or GED equivalent.
- 1-2 years of experience in IT support, help desk, or customer service.
- Strong knowledge of Microsoft Windows, macOS, and Office Suite.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote or hybrid environment.
- Reliable internet connection and a dedicated workspace.