Job Description
Join the Apex Tech Solutions Team Today!
We are a forward-thinking technology firm looking for a Technical Support Specialist to join our dynamic team in New York City. We offer immediate openings, weekly pay, and a collaborative work environment that fosters professional growth.
In this role, you will be the bridge between our clients and our technology solutions. You will diagnose issues, provide expert guidance, and ensure our users have a seamless experience. If you are ready to start a career that values your skills and rewards your hard work, apply today!
Responsibilities
- Provide first-level technical support and troubleshooting via phone, email, and remote desktop tools.
- Install, configure, and troubleshoot hardware and software applications for internal and external clients.
- Manage user accounts, permissions, and security settings to ensure data protection.
- Document all technical issues, resolutions, and customer interactions in the CRM system.
- Collaborate with the senior IT team to resolve complex technical escalations.
- Conduct system updates and maintenance to ensure optimal performance and security.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field is preferred.
- Previous experience in help desk, customer support, or IT service is a strong plus.
- Strong understanding of Windows, macOS, and the Microsoft Office 365 suite.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to troubleshoot technical problems efficiently and remain calm under pressure.
- Willingness to work flexible hours and be available for on-call rotation if required.