Job Description
Are you looking for a stable, rewarding career with the peace of mind that comes with weekly pay? Apex Tech Solutions is currently seeking a dedicated Technical Support Specialist to join our growing team in Minneapolis, MN. We offer competitive hourly rates, comprehensive benefits, and a work environment that prioritizes work-life balance.
In this role, you will be the first line of defense for our clients, ensuring technical issues are resolved efficiently while maintaining high customer satisfaction. We are committed to hiring talent that values integrity, communication, and technical expertise.
Why Choose Us?
- Weekly Paycheck: Get paid on time, every week.
- Hourly Rate: Competitive pay starting at $18.00/hr.
- Flexible Schedule: Full-time opportunities with standard business hours.
- Growth: Clear pathways for career advancement within the company.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and chat.
- Troubleshoot hardware, software, and network connectivity issues to restore system functionality.
- Log and manage all technical support tickets within our ticketing system with high accuracy.
- Conduct remote diagnostics and guide clients through step-by-step resolutions.
- Collaborate with the IT team to identify recurring technical trends and implement long-term solutions.
- Document technical procedures and maintain an up-to-date knowledge base for the support team.
Qualifications
- High School Diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Minimum of 1-2 years of experience in a technical support or help desk role.
- Strong understanding of Windows and macOS operating systems.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to explain complex technical concepts to non-technical users in simple terms.
- Proficiency with ticketing systems (e.g., Zendesk, Jira) and remote desktop tools.