Job Description
Are you a tech-savvy problem solver looking for a rewarding hourly opportunity in the heart of Miami?
Miami Tech Solutions is seeking a dedicated Tier 2 Technical Support Specialist to join our growing team. In this role, you will serve as the bridge between our clients and our technical experts, resolving complex issues and ensuring a seamless user experience. We value clear communication, technical aptitude, and a proactive attitude in our dynamic work environment.
Why Join Us?
We offer a competitive hourly rate, flexible scheduling options, and a collaborative culture that prioritizes professional growth. If you are passionate about technology and helping others succeed, we want to hear from you.
Responsibilities
- Provide advanced troubleshooting and technical support for hardware, software, and network issues.
- Manage and resolve incoming tickets via phone, email, and chat with high efficiency.
- Document all incidents, resolutions, and customer feedback accurately in the CRM system.
- Collaborate with the engineering team to escalate complex bugs or feature requests.
- Conduct remote sessions to guide users through technical procedures and best practices.
- Maintain a high level of customer satisfaction through empathetic and clear communication.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- 1-3 years of experience in technical support or helpdesk roles.
- Strong understanding of Windows, macOS, and common office applications.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Reliable internet connection and home office setup (if remote).