Job Description
Urgent Hiring Opportunity in New York, NY! Are you looking for a rewarding career with hourly pay and the reliability of weekly pay? Apex Talent Solutions is currently seeking dedicated professionals to join our elite client service team.
We are a premium staffing firm connecting top talent with leading organizations. We value hard work, integrity, and efficiency. If you are ready to start immediately and want to work in a fast-paced environment, this is the perfect role for you.
Why Join Us?
- Weekly Pay: Get paid on time, every week, without delay.
- Competitive Rate: Earn between $18.00 and $22.00 per hour based on experience.
- Immediate Start: Start your new career within 48 hours of application.
- Flexible Shifts: Choose from a variety of shift options to fit your lifestyle.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat with a focus on accuracy and speed.
- Resolve complex customer issues and complaints professionally, aiming for first-contact resolution.
- Maintain detailed and accurate records of all customer interactions in the CRM system.
- Collaborate with internal teams to escalate issues and improve service processes.
- Adhere to company policies and quality assurance standards at all times.
- Proactively identify upsell and cross-sell opportunities to drive revenue.
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
- Minimum of 1 year of experience in customer service, sales, or call center environments.
- Proficient in using computers and navigating web-based platforms.
- Strong verbal communication skills with the ability to listen actively and empathize.
- Ability to work independently as well as part of a collaborative team.
- Reliable internet connection and a quiet workspace if working remotely.