Job Description
Join the Elite Weekend Team at Apex Digital Solutions!
We are seeking a detail-oriented Tech Support Specialist to join our high-impact team in San Jose, CA. This is a premium opportunity for a tech-savvy professional looking for a stable weekend schedule with competitive weekly pay. You will be the face of our technical excellence, ensuring our clients receive seamless support during critical business hours.
At Apex, we don't just fix computers; we deliver peace of mind. If you thrive in a fast-paced environment and have a passion for solving complex technical puzzles, we want to meet you.
Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve hardware and software issues for enterprise clients with a focus on weekend uptime.
- Customer Engagement: Deliver exceptional support via phone, email, and remote desktop tools, maintaining a high CSAT score.
- System Maintenance: Perform routine system checks, updates, and security patches during off-peak hours.
- Documentation: Accurately log all technical issues and resolutions into the CRM ticketing system.
- Hardware Support: Assemble, configure, and troubleshoot desktops, laptops, and peripheral devices.
- Team Collaboration: Communicate effectively with the on-site team to ensure continuity of service.
Qualifications
- Availability: Must be available to work weekends (Saturday & Sunday) from 6:00 AM to 2:00 PM.
- Experience: Minimum 1-2 years of experience in IT support or technical help desk.
- Education: Associate degree or certification (CompTIA A+) preferred.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Tools: Proficiency with remote support tools (TeamViewer, LogMeIn) and ticketing systems (Zendesk, Jira).
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex issues independently.