Job Description
Join Tampa Financial Solutions and enjoy the financial stability of weekly pay while making a difference! We're seeking a dedicated Customer Service Specialist to support our growing client base in the Tampa Bay area. This role offers immediate compensation every week, flexible scheduling, and opportunities for career advancement. Ideal candidates thrive in fast-paced environments and value the security of regular paychecks. Enjoy competitive benefits including health insurance, retirement plans, and professional development opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing disputes and payment processing issues efficiently
- Maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet weekly performance metrics for resolution times and satisfaction scores
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving and conflict resolution abilities
- Excellent communication skills with professional phone demeanor
- Ability to work flexible shifts including evenings/weekends
- Basic knowledge of financial services industry
- Valid Florida driver's license if occasional on-site visits required