Job Description
Are you looking for a rewarding career in Detroit with the flexibility you deserve? Join the Metro Detroit Operations Center, a rapidly growing industry leader dedicated to excellence and community impact. We are currently seeking a proactive Customer Service & Logistics Associate who thrives in a fast-paced environment.
Why Join Us?
- Daily Pay Option: Get paid every day with our instant pay feature.
- Flexible Hours: Work the schedule that fits your life, including full-time and part-time shifts.
- Full-Time Benefits: Access comprehensive benefits including health insurance, dental, and paid time off.
- Career Growth: Clear pathways for advancement within a supportive team culture.
At Metro Detroit Operations Center, we believe in investing in our people. If you are a problem-solver with a passion for helping others, we want to meet you.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat with a focus on resolving issues efficiently.
- Process orders, verify data accuracy, and ensure seamless transactions for our clients.
- Collaborate with logistics teams to address delivery concerns and maintain high service standards.
- Identify trends in customer feedback and propose solutions to improve the overall customer experience.
- Adhere to all company policies and safety protocols in a dynamic warehouse/office setting.
- Provide training and support to new team members as needed.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service or logistics, preferably in the Detroit area.
- Strong communication skills, both verbal and written.
- Ability to work flexible hours, including weekends and holidays, to meet business needs.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to lift up to 25 lbs and stand for extended periods.