Job Description
Are you looking for a rewarding career with local weekly pay and the flexibility to balance your work and life? Apex Logistics Solutions is seeking dedicated individuals to join our growing team in Charlotte, NC. We pride ourselves on providing top-tier service with a focus on employee satisfaction and financial stability.
Why Join Us?
- Weekly Paycheck: Get paid every Friday with no waiting periods.
- Flexible Hours: Choose shifts that fit your schedule, including day and night options.
- Full-Time Benefits: Comprehensive health insurance, paid time off, and retirement plans.
- Growth Opportunities: Clear career progression paths within the logistics industry.
We are looking for motivated professionals to help us streamline our operations and support our clients. If you are ready to start a stable career today, apply now!
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Process incoming orders and track shipments to ensure timely delivery.
- Resolve complex issues and escalate tickets to management when necessary.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with the warehouse and logistics team to coordinate pick-up and drop-off schedules.
- Provide feedback to management on common customer pain points and process improvements.
- Adhere to all safety protocols and company policies at all times.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous experience in customer service or logistics is a plus but not required.
- Strong computer skills and proficiency with Microsoft Office Suite and database management.
- Excellent verbal and written communication skills.
- The ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Reliable transportation to and from the Charlotte location.