Job Description
We are actively seeking a dynamic and detail-oriented Customer Service & Logistics Associate to join our team in Long Beach, California. As a key player in the Pacific Coast logistics network, our company is experiencing rapid growth and is currently offering urgent hiring opportunities for driven professionals.
In this role, you will serve as the vital link between our clients and our operations, ensuring seamless communication and exceptional service. If you are looking for a high-impact position with competitive hourly pay and immediate advancement opportunities, this is your chance to accelerate your career in Southern California.
Responsibilities
- Manage high volumes of incoming customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Process and verify shipping orders, track cargo status, and provide real-time updates to clients.
- Resolve complex logistical issues by collaborating effectively with the warehouse and operations teams.
- Maintain accurate, up-to-date records of all customer interactions and transactions in the CRM system.
- Assist in training new hires and consistently uphold the company’s high service standards.
- Identify opportunities to improve operational workflows and enhance overall customer satisfaction.
Qualifications
- High School Diploma or equivalent is required; Associate’s degree preferred.
- Proven experience in customer service, logistics, supply chain, or a related field.
- Strong computer proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot).
- Excellent verbal and written communication skills with a problem-solving mindset.
- Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously.
- Valid driver's license and reliable transportation are required.