Job Description
We are seeking a dynamic and customer-focused Customer Service Representative to join our thriving team in downtown Boston. This is an Immediate Hire opportunity for individuals ready to kickstart their career in a fast-paced, supportive environment.
At Boston Premier Staffing, we pride ourselves on connecting top talent with leading employers. As a key member of our client's support team, you will play a crucial role in enhancing customer satisfaction and driving business growth. We offer competitive hourly pay, comprehensive benefits, and a clear path for professional advancement.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Immediate start dates available
- Flexible scheduling options
- Training provided for all new hires
- Great team culture in the heart of the city
Responsibilities
- Interact with customers via phone, email, and chat to resolve inquiries and provide accurate information.
- Process orders, returns, and exchanges efficiently while maintaining high service standards.
- Identify customer needs and suggest appropriate solutions to enhance their experience.
- Document all customer interactions and transactions in the CRM system accurately.
- Collaborate with the sales and logistics teams to ensure seamless service delivery.
- Handle complaints professionally and de-escalate difficult situations with patience and empathy.
Qualifications
- High school diploma or GED required; associate degree or higher preferred.
- Previous customer service experience is a plus but not mandatory for immediate hires.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and ability to learn new software quickly.
- Reliable transportation and the ability to work in a physical office environment.