Job Description
We are looking for motivated and energetic individuals to join our growing team in Los Angeles, CA. This is an entry-level position perfect for those seeking to start a career in customer support. We provide comprehensive training, so no prior experience is necessary.
As a Customer Service Associate, you will be the first point of contact for our clients, ensuring they receive top-tier support and satisfaction. We value reliability, a positive attitude, and a desire to learn.
Benefits:
- Competitive hourly wage ($18.00 - $22.00)
- Health, Dental, and Vision insurance
- Paid training and mentorship programs
- Employee discounts and referral bonuses
- Clear path for career advancement
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers with product information, order status, and account troubleshooting.
- Process returns, exchanges, and refunds accurately.
- Document all customer interactions and feedback in the CRM system.
- Collaborate with the support team to resolve complex issues and improve processes.
- Adhere to company policies and service level agreements at all times.
Qualifications
- High school diploma or GED is required.
- No prior customer service experience is necessary; we will train you.
- Basic computer literacy and ability to navigate multiple software applications.
- Strong verbal communication skills and a clear speaking voice.
- Ability to work flexible shifts, including weekends and holidays.
- Must be detail-oriented and possess a problem-solving mindset.