Job Description
Are you ready to launch your career in technology?
Apex Digital Solutions is seeking driven individuals for our Entry Level Support Specialist role in Los Angeles. We are a forward-thinking company that values innovation and growth. This is an excellent opportunity to gain hands-on experience in the IT industry with flexible hours that accommodate your schedule.
What You Will Do:
As a member of our team, you will be the first point of contact for our clients, providing top-tier technical support and service solutions. We believe in investing in our employees, offering comprehensive training and a clear path for advancement.
Responsibilities
- Provide exceptional customer service and technical assistance via phone, email, and live chat.
- Diagnose and troubleshoot common technical issues for a diverse client base.
- Document all customer interactions and resolutions in our CRM system accurately.
- Collaborate with senior technical staff to learn and implement new software solutions.
- Maintain a professional and positive demeanor in high-pressure situations.
- Assist in the testing and quality assurance of new product features.
Qualifications
- High school diploma or equivalent; Associate’s degree in a related field is preferred.
- Strong verbal and written communication skills.
- Basic computer literacy and familiarity with operating systems.
- Willingness to learn new technologies and adapt to changing workflows.
- Reliable internet connection required (if working remotely).
- Ability to work flexible hours, including evenings and weekends.