Job Description
Are you looking for a Full Time position that offers the financial stability of Weekly Pay? Apex Digital Solutions is seeking a dedicated Technical Support Specialist to join our growing team in Detroit, MI. We pride ourselves on our transparent compensation model and our commitment to employee satisfaction.
In this role, you will be the first point of contact for our clients, providing expert technical assistance and ensuring seamless system operations. We serve clients across the region including Ohio, ensuring our team is adaptable and skilled in supporting diverse environments. We offer a modern work environment, comprehensive benefits, and the peace of mind that comes with being paid on time, every week.
Responsibilities
- Provide Tier 1 & 2 Technical Support: Troubleshoot hardware and software issues for clients via phone, email, and remote desktop.
- Customer Service Excellence: Deliver a high-quality support experience, resolving tickets efficiently while maintaining a professional demeanor.
- System Maintenance: Perform routine system checks, updates, and security patches to ensure optimal performance.
- Documentation: Maintain accurate records of support interactions, issues, and resolutions in the CRM system.
- Collaboration: Work closely with the IT engineering team to escalate complex issues and improve internal processes.
- Client Training: Educate clients on best practices for using our software solutions to minimize future support requests.
Qualifications
- Education: High school diploma or equivalent required; Associate degree in Computer Science or related field preferred.
- Experience: 1-3 years of experience in a technical support or help desk environment.
- Technical Skills: Proficiency in Windows and Mac operating systems, Office Suite, and troubleshooting protocols.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a proven track record of resolving technical issues under pressure.
- Flexibility: Willingness to work flexible hours, including occasional evenings or weekends, as business needs dictate.