Job Description
Join a High-Growth Team in Cleveland, Ohio!
We are seeking a dedicated and detail-oriented Hourly Technical Support Specialist to join our team immediately. This is a fantastic opportunity for professionals looking for stable, high-paying hourly work with immediate start dates. If you have a knack for technology and a passion for helping others, we want to hear from you.
Why Join Us?
- Immediate Start: Don't wait for weeks for a background check—get hired today.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Modern Work Environment: Work in a cutting-edge facility in downtown Cleveland.
- Growth Opportunities: Clear pathways for career advancement within the company.
We are looking for a reliable individual who can thrive in a fast-paced environment and deliver exceptional service to our clients.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware and software issues.
- Assist customers with setting up new devices and configuring network connections.
- Maintain accurate and detailed records of all support tickets and interactions.
- Conduct regular inventory checks and manage asset tagging for company equipment.
- Ensure strict adherence to safety protocols and company IT policies at all times.
- Collaborate with senior technicians to resolve complex technical challenges.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Previous experience in a technical support or help desk role is a plus.
- Strong problem-solving skills with the ability to diagnose issues quickly.
- Excellent verbal and written communication skills.
- Ability to lift and carry computer equipment up to 40 lbs.
- Must be available for immediate hire and able to pass a background check.