Job Description
Apex Systems is actively hiring for immediate Hourly Technical Positions in Seattle, WA. We are looking for a dedicated professional to join our growing team, offering competitive hourly pay and the flexibility to support clients in both the Pacific Northwest and Texas regions.
In this role, you will be the critical link between our clients and technical solutions. We prioritize immediate availability and problem-solving skills to ensure seamless operations for our enterprise partners.
Responsibilities
- Provide tier-2 technical support for hardware, software, and network connectivity issues via phone and remote desktop tools.
- Diagnose and troubleshoot complex IT problems, escalating critical issues to senior engineers within SLAs.
- Maintain accurate, up-to-date documentation of all support tickets and resolutions in our ticketing system.
- Collaborate with the Texas-based engineering team to implement patch management and security updates.
- Perform routine system health checks and preventative maintenance to minimize downtime.
- Conduct training sessions for end-users to improve software proficiency and security awareness.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- Minimum of 2 years of experience in a help desk, technical support, or customer service role.
- Strong proficiency with Windows and macOS operating systems.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently in a fast-paced environment and adapt to shifting priorities.
- Willingness to support clients across multiple time zones (Seattle and Texas).