Job Description
We are currently seeking a highly motivated IT Associate to join our growing team in Virginia Beach. This is an immediate opening for a part-time role offering competitive hourly pay. If you are looking for a dynamic environment with flexible hours and the chance to make an impact, we want to hear from you.
Our team is dedicated to providing top-tier technical support and maintaining our infrastructure. You will work closely with senior engineers to ensure smooth operations and user satisfaction.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues efficiently.
- Assist in the deployment and configuration of workstations, printers, and mobile devices.
- Perform routine maintenance and updates on company servers and networks.
- Maintain accurate documentation of technical issues and resolutions.
- Collaborate with the IT team to improve system performance and user experience.
Qualifications
- High school diploma or GED; Associate degree in Information Technology or related field preferred.
- Basic knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts, including IP addressing and VPNs.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills and a customer-service oriented attitude.
- Ability to work independently and manage time effectively.