Job Description
We are urgently seeking a highly skilled IT Support Specialist to join our dynamic team in Raleigh, NC. This is an immediate hire opportunity offering competitive hourly pay and a chance to work with cutting-edge technology in a fast-paced environment.
As a key member of our technical team, you will play a critical role in maintaining our infrastructure and ensuring business continuity. We are looking for a problem-solver who can hit the ground running and provide exceptional technical support to our diverse client base.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues via phone, email, and remote access tools.
- Troubleshoot and resolve complex technical problems with a focus on immediate resolution and minimal downtime.
- Manage and document all incoming support tickets in our Service Desk management system accurately and efficiently.
- Perform routine system maintenance, patch management, and security updates on workstations and servers.
- Assist in the deployment and configuration of new hardware and software for employees.
- Collaborate with cross-functional teams to identify process improvements and implement best practices.
Qualifications
- Minimum of 2 years of experience in IT support, Help Desk, or a related technical field.
- Strong working knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Familiarity with networking concepts, including TCP/IP, DNS, and VPNs.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently as well as collaboratively within a team structure.
- Relevant certifications (CompTIA A+, Network+, or Microsoft Certified Professional) are a plus.