Job Description
We are seeking a dedicated and detail-oriented IT Help Desk Specialist to join our growing team in New York City. Due to an immediate business expansion, we have urgent openings for candidates ready to start ASAP. This is a high-impact role requiring a proactive approach to technical support and a commitment to excellence.
In this position, you will serve as the primary point of contact for internal technical issues, ensuring minimal downtime for our operations. If you are looking for a role that offers immediate challenges and professional growth in a vibrant urban environment, apply today.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Perform on-site setup, configuration, and maintenance of workstations and peripherals.
- Manage and maintain IT asset inventory and perform regular audits.
- Document all technical incidents, resolutions, and maintenance activities in the knowledge base.
- Collaborate with the network administration team to troubleshoot complex infrastructure problems.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field preferred.
- Minimum of 1-2 years of professional experience in a Help Desk or Technical Support role.
- Strong working knowledge of Microsoft Windows 10/11 and Microsoft Office Suite.
- Experience with remote desktop tools (e.g., TeamViewer, AnyDesk) and basic scripting is a plus.
- Excellent verbal and written communication skills with a strong customer-first attitude.
- Ability to work flexible hours, including occasional evenings or weekends if required.