Job Description
We are seeking a highly motivated IT Support Specialist to join our growing team in Columbus, Ohio. At Apex Digital Solutions, we pride ourselves on delivering top-tier technical support while ensuring our employees get paid weekly. If you are passionate about technology and enjoy helping others solve complex problems, we want to hear from you.
In this role, you will be the first point of contact for our internal users, ensuring minimal downtime and maximum productivity. You will work in a dynamic environment that values innovation, continuous learning, and employee well-being.
Why Join Us?
- Weekly Paychecks: Get paid every week with no waiting.
- Competitive Compensation: Earn between $22.00 and $28.00 per hour based on experience.
- Modern Environment: Work with cutting-edge technology and a collaborative team.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop for hardware, software, and network issues.
- Install, configure, and maintain desktop computers, laptops, printers, and mobile devices.
- Manage user accounts, permissions, and Active Directory security.
- Troubleshoot and resolve network connectivity problems and firewall issues.
- Perform regular system updates, patch management, and antivirus scans.
- Assist in the procurement and inventory management of IT assets.
- Document technical procedures and create knowledge base articles for end-users.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- Minimum of 2 years of experience in IT support or a similar technical role.
- Familiarity with Windows 10/11, Windows Server, and Active Directory.
- Basic understanding of TCP/IP networking, DNS, and DHCP.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Excellent verbal and written communication skills.
- Ability to lift and carry IT equipment (up to 50 lbs) as needed.