Job Description
Are you seeking a high-paying night shift job in Indianapolis that offers both flexibility and professional growth? Apex Digital Solutions is currently looking for a dedicated Customer Support Specialist to join our elite team. We offer a unique opportunity to work in a quiet, low-stress environment while providing top-tier support to our clients. Enjoy the benefits of a premium hourly role with the freedom to thrive in the evening hours.
Why Join Us?
- Competitive hourly pay with guaranteed overtime opportunities.
- Flexible scheduling and no weekend requirements.
- Comprehensive health, dental, and vision insurance.
- Professional development and certification reimbursement.
- A supportive, remote-first culture focused on employee well-being.
Responsibilities
- Provide exceptional technical support and troubleshooting for end-users via phone, email, and chat.
- Manage and resolve incoming tickets within established Service Level Agreements (SLAs).
- Document all customer interactions, technical resolutions, and account updates accurately.
- Collaborate with the day shift team to ensure seamless service continuity and knowledge transfer.
- Identify recurring issues and contribute to the improvement of support documentation and processes.
- Maintain a high level of professionalism, patience, and empathy in every interaction.
- Perform basic hardware and software diagnostics to resolve issues remotely.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field preferred).
- Minimum of 1 year of experience in customer support, helpdesk, or technical support.
- Strong computer literacy and familiarity with operating systems (Windows/Mac) and common software applications.
- Must be available to work rotating night shifts, specifically between 10:00 PM and 6:00 AM EST.
- Excellent verbal and written communication skills with a focus on clarity and tone.
- Ability to work independently with minimal supervision and manage time effectively.
- Basic knowledge of networking concepts is a plus.