Job Description
Are you a tech-savvy problem solver looking for a rewarding career with immediate openings? Austin Tech Solutions is hiring dedicated Night Shift Technical Support Specialists to join our elite team in Austin, TX.
Experience the freedom of our Daily Pay model—get paid immediately after your shift without waiting for the end of the week. We offer a premium work environment, competitive benefits, and the opportunity to work with cutting-edge technology in the heart of Texas.
Why Join Us?
- Instant Access to Pay: Our Daily Pay feature allows you to access your earnings as soon as they are available.
- Flexible Schedule: Enjoy the quiet and focused atmosphere of our night operations.
- Growth Opportunities: Clear pathways for advancement within our organization.
Don't miss this chance to elevate your career. Apply today and start your night shift journey with us!
Responsibilities
- Provide high-level technical troubleshooting and support for end-users via phone, email, and chat.
- Manage and resolve complex tickets within the defined Service Level Agreements (SLAs).
- Document all interactions, solutions, and technical issues in the CRM system.
- Collaborate with cross-functional teams to improve product performance and user experience.
- Identify trends in support tickets and suggest proactive solutions to management.
- Maintain a deep understanding of our software and hardware infrastructure.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field preferred.
- Previous experience in customer service or technical support (1+ years preferred).
- Strong knowledge of operating systems (Windows/Mac) and troubleshooting protocols.
- Excellent verbal and written communication skills.
- Must be available to work a consistent Night Shift schedule (e.g., 10:00 PM - 6:00 AM).
- Ability to work independently in a remote or hybrid setting with minimal supervision.