Job Description
Welcome to Innovate Solutions, a leader in delivering cutting-edge technology services to businesses nationwide. We are currently seeking a dedicated and detail-oriented Part-Time Hourly Technical Support Specialist to join our expanding team in Austin, Texas.
In this pivotal role, you will serve as the first line of defense for our clients, ensuring seamless technology operations. We pride ourselves on a flexible work culture that values your time and expertise. If you are looking for a rewarding opportunity to apply your technical skills in a dynamic environment, we want to hear from you.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn a competitive hourly rate with performance bonuses.
- Professional Growth: Access to ongoing training and development resources.
- Casual Work Environment: Join a team that values creativity and innovation.
Take the next step in your career with Innovate Solutions today.
Responsibilities
- Diagnose and troubleshoot hardware and software issues via phone, email, and remote desktop tools.
- Provide clear, step-by-step technical guidance to end-users to resolve complex problems.
- Manage and update the company IT asset inventory and ticketing system (ServiceNow/Jira).
- Install, configure, and maintain standard office software, operating systems, and peripherals.
- Assist in the deployment of new workstations and laptops for incoming employees.
- Monitor system performance and proactively address potential security vulnerabilities.
- Document all technical interactions and resolutions in accordance with company protocols.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology or related field preferred.
- Minimum of 1 year of experience in a help desk or technical support role.
- Strong working knowledge of Microsoft Windows, macOS, and Microsoft Office 365.
- Excellent problem-solving skills with the ability to think critically under pressure.
- Exceptional verbal and written communication skills.
- Ability to work independently and manage time effectively in a part-time capacity.
- Flexibility to work evenings and weekends as needed.